CG-TOP500: Services and Network Management System

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CG-TOP500 is the services and network management system for business customer network employed by Telecom Italia in order to supervise the TOP500 network.

The TOP500 network is a qualified response for medium and large companies. It is flexible enough to connect any kind of customer premises equipment and to provide voice, data and broadband (SMDS, Frame Relay) services integrating different types of networks: PSTN, ISDN, IN, CDN (Circuit Data Network), and ITAPAC (X.25).

The system provides support to Telecom Italia department devoted to large business customer assistance (TOP500 customers ).

Main functions of the Network Management Center are:

• surveillance of customer network status through integrated (switching, transmission, etc.. ) alarm presentation and service-affecting alarm management;
• network management center organization at national and regional level;
• support for provisioning and activation of new customer sites;
• customer complaint management at national level;
• maintenance (at regional level) of equipment located on customer premises;
• management of network and customer and services configuration databases for TOP500 customers.

CG-TOP500 manages a multivendor environment; in fact, it interfaces with and collects the alarms from the following Operations Support Systems (OSSs):

• CEM (OSSs for the management of switching networks of Italtel, Alcatel, Ericsson, Siemens Telecomunicazioni Italiana),
• CGR (OSS for leased line network),
• FAMA and GIT (OSSs for the management of PDH network),
• SGN- RFD (OSS for the management of data and voice nodes).

Italtel Societa' Italiana Telecomunicazioni Spa

Luigi Frassani, BUCT UOSS
Comments to author:Luigi.Frassani@settimo.italtel.it

Contact for Information: Luigi Frassani - BUCT UOSS

All contents copyright (C) 1995.Italtel S.p.a. All rights reserved.
Revised: August 30, 1995